Reference

How d9d9vip Handles Your Personal Information

Your personal data is handled carefully here — what we collect, why we collect it, and who can access it are spelled out below in plain language.

Account Data ProtectionGCash, Maya, InstaPay Payment PrivacyCookie and Device PolicyData Retention PeriodsYour Rights and How to Use Them
Explore the Lobby Read FAQ
d9d9vip How d9d9vip Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is used, want to request a copy of what we hold, or need to flag a concern, you can contact our support team through the channels below. Privacy requests are handled separately from general account queries and are escalated to the team responsible for data management. Response times depend on the complexity of the request, but we acknowledge every submission.

Live Chat Access live chat from your account dashboard at any time. Privacy-related queries are flagged to the data team and handled with a separate reference number.
Email Support Send data requests or privacy concerns to our support email. Include your registered account email and the nature of your request so we can route it correctly.
Account Help Centre The Help Centre inside your account has a dedicated privacy section where you can submit data access requests and track their status without leaving the platform.
HOW WE PROTECT YOUR DATA

Security, Cookies, Retention and Account Access

Your data does not just sit in a database untended. We apply access controls, encryption in transit, and session-timeout rules to keep your account details and payment history protected. Here is a breakdown of how each area works in practice.

Data Encryption and Account Security

All data transmitted between your device and our servers is encrypted. Account logins are protected by OTP verification sent to your registered mobile number, adding a layer beyond your password.

Cookies and Device Tracking

We use session cookies to keep your account active while you browse and analytical cookies to understand how pages perform. You can manage cookie preferences through your browser settings at any time.

Retention Periods

Account data is retained for as long as your account remains active and for a defined period after closure, as required by applicable regulations in the Philippines. Transaction records linked to GCash and InstaPay activity follow the same retention schedule.

Requesting Access or Deletion

You can request a copy of the personal data we hold or ask us to delete data that is no longer needed for legal or operational reasons. Submit your request through live chat or email, with your account details, and we will confirm the outcome in writing.

Your Privacy Questions, Answered Directly

These are the questions we hear most from people checking their data rights on d9d9vip. Each answer is specific to how our platform works and what steps you can actually take.

We collect your name, email address, mobile number, date of birth for verification, and the payment method you register — such as your GCash or Maya number. We also log device type and session activity for security purposes.

No. Your GCash, Maya or InstaPay credentials are never stored on our platform. Payments are processed through each network's own secure flow. We only receive a transaction reference and status confirmation after the transfer completes.

Yes. Send a data access request via live chat or the support email with your registered account email. We will compile and deliver your data summary, covering account details, transaction history and any logged activity.

Account data is kept for a defined period after closure to meet regulatory requirements applicable in the Philippines. Transaction records, including those linked to InstaPay and GCash deposits, are included in this retention window.

Access is restricted to staff with a verified need — account security, payments verification and compliance teams. Everyone with access operates under confidentiality obligations, and access logs are maintained for audit purposes.

Submit a deletion request through live chat or email, quoting your registered account details. We will remove data not required for legal or operational retention and confirm what was deleted and what must be kept under applicable rules.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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